A Wells Fargo customer says the banking giant left her hanging for seven months after thousands of dollars were stolen from her account.
Lindsay Aleman says she sent a check to the Delaware Division of Revenue in July for $490 to pay some taxes, but things didn’t go as expected, NBC10 Philadelphia reports.
Days later, Aleman says she realized $7,000 had been stolen from her bank account, and her banking app showed the check had been processed entirely into something else.
“So I owed Delaware, the state of Delaware, some money from when I lived there… So I go to the post office to mail it… I drop it off there. And then I check my bank account and I’m missing $7,000… And I click on the check and into my mobile banking app, and it’s completely customized to something completely different…
The amount had totally changed and I actually had some personal information on the card or on the check, my social security number and my birthday and also a contact number. And it was all gone and there was a forged account number written on it and a tax voucher showing its value.”
Aleman says that after a lengthy process with the notary, a claim was sent to the bank. Weeks later, Wells Fargo sent a letter saying they never received the paperwork and would be closing the claim.
Aleman filed another claim and was told in August and again in October that the claim was “pending.”
In December, Aleman was told a full refund would be in her account by the weekend, but that never happened.
Looking ahead to this month – Aleman decided to reach out to the media. After answering questions from NBC10, Wells Fargo quickly returned her money, along with a $200 customer voucher.
“I really like it, I had tears of joy… I was so excited.”
When asked why it took so long, Wells Fargo issued a broad statement in response.
“Protecting our customers’ assets is our top priority. We have robust security protocols and measures in place, including advanced detection systems to identify potential cases of check fraud and scams. We continue to invest in technology and training to stay ahead of industry-wide threats, such as check fraud.”
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